Responsible Gaming at Slotozen Starts With You

18+ Only, No Exceptions

Every Slotozen account must belong to someone 18 years or older. We verify age and identity before withdrawals are processed, and we close and refund any account we find belongs to a minor. If you are managing an account for a household with younger family members, keep login details private and consider device-level parental controls in addition to our own checks.

Setting Deposit and Loss Limits

From your account dashboard you can set daily, weekly or monthly deposit limits in AUD. Once a limit is set, it caps the total amount you can add to your balance in that period, regardless of payment method, whether that's PayID, POLi, card or crypto. Loss limits work alongside this, capping net losses over the period you choose rather than just deposits. Lowering a limit takes effect immediately. Raising a limit involves a short cooling-off period, usually 24 hours, so the decision isn't made in the heat of a session.

• Deposit limits: cap how much AUD you can add per day, week or month
• Loss limits: cap your net losses over a set period, separate from deposits
• Session reminders: pop-up notices after a set amount of time playing
• Cooling-off periods: short breaks from a few days to a few weeks
• Full self-exclusion: account closure for a fixed term or indefinitely

Cooling-Off Periods vs Self-Exclusion

A cooling-off period pauses your account for a short, defined window, typically a few days up to six weeks, and you cannot reverse it early. It's meant for players who want a breathing space without closing their account for good. Self-exclusion is the stronger tool: it locks your Slotozen account for a longer term, up to indefinitely, blocks marketing emails and bonus offers, and is not something we will lift on request before the term ends. If you ask us to self-exclude, we treat that request as final for the period you choose. Contact our support team through the channels listed in your account to start either process.

Recognising the Warning Signs

Problem gambling doesn't always look dramatic. Common signs include chasing losses with bigger bets, spending money set aside for bills or rent, hiding play from family, feeling irritable when trying to cut back, or losing track of time and money while playing pokies or live tables. If any of that sounds familiar, either to you or someone close to you, it's worth acting on it rather than waiting for it to resolve on its own.

Free, Confidential Support: Gambling Help Online

Gambling Help Online is a free, confidential counselling service for Australians, available 24/7. You can call 1800 858 858 or visit https://www.gamblinghelponline.org.au/ for online chat, self-assessment tools and referrals to local face-to-face services. This service is independent of Slotozen. You do not need to be a Slotozen player to use it, and using it will never affect your account with us.

Where ACMA Fits In

The Australian Communications and Media Authority (ACMA) is the regulator that oversees online gambling advertising and compliance obligations within the Australian market. ACMA's role is to enforce Australian rules around how interactive gambling services communicate with players in this market, including advertising standards and access to services like Gambling Help Online. ACMA is not Slotozen's licensor, and we do not present it as such. Any licence Slotozen holds, and the authority that issued it, is a separate matter, and the current details are published in the site footer. Please confirm them there rather than assuming ACMA issues or oversees that licence.

Practical Habits That Help

• Set a deposit limit in AUD before you start playing, not after a big session
• Treat losses as the cost of entertainment, not money to win back
• Avoid playing when upset, tired or under the influence of alcohol
• Take session breaks, especially during long live dealer sittings
• Keep gambling spend separate from money for rent, bills or savings
• Talk to Gambling Help Online early rather than waiting for a crisis point

Requesting Tools or Closing Your Account

To set a deposit or loss limit, request a cooling-off period, or begin self-exclusion, use the account settings menu or contact our support team directly. Requests are actioned promptly once identity is confirmed, and any active bonus with wagering requirements, T&Cs apply, is handled according to the terms you agreed to at sign-up. If you're mid self-exclusion and receive marketing from us in error, let support know immediately so we can correct it.

For more on how limits interact with bonus wagering, see Bonus offers. For details on how deposits and withdrawals actually move through PayID, POLi and crypto rails, see Payments. If you're weighing up whether the VIP structure suits your play style, review VIP Club before opting in. And if you're ready to set limits on your own account, you can register or log in and head straight to account settings.